So Colissimo Guaranteed Delivery

In order to ensure that you receive optimum service and delivery conditions, we have chosen So Colissimo as our delivery partner for deliveries throughout France.

This arrangement means that we can offer 4 delivery options bringing you the service that best suits your needs

You may therefore choose between:

  • Home delivery between 8am and 1pm
  • Delivery to one of So Colissimo's partnering stores
  • Delivery or pick-up from any one of 10,000 post offices across France
  • Scheduled delivery (inner Paris only) between 5pm and 9:30pm for an additional charge of 4 ?

With So Colissimo, you will receive e-mail and SMS updates at each stage of delivery:
- Once your package is available at your chosen store.
- If you have not come to collect your package within 5 days.
In addition, you may track your package at any time via the So Colissimo web site.

We undertake to process your order as soon as possible (average 4-5 working days, not contractually binding). Once your order leaves our picking depots, So Colissimo undertakes to deliver it within 48 hours.


Order preparation and shipping fees

Order preparation and shipping fees are calculated on the basis of the value of your order.

Value of order Carriage
Metropolitan France, at home without signature , < 50 euros 6,50 euros
Metropolitan France, at home with signature, , < 50 euros 7,50 euros
Metropolitan France, station Pick-up, < 50 euros 4,50 euros
Metropolitan France, 50 euros or above


Belgique, at home without signature, , < 100 euros 8,50 euros
Belgique, at home with signature, < 100 euros 9,50 euros
Belgique, station Pick-up, < 100 euros 6,50 euros
Belgique, 100 euros or above


Rest of world, at home with signature, (hors France Métro, Belgique), < 100 euros 15,50 euros
Rest of world à domicile avec signature (hors France Métro, Belgique), 100 euros or above


  • Serene purchase Serene purchase
  • Customer service Customer service
  • Delivery 24/48h Delivery 24/48h
  • Free shipping Free shipping